Questions and answers

Yes. Homeowners never pay Donereel. You agree the price with the tradesperson and pay them directly.

Every tradesperson passes a photo ID check (by Stripe Identity) before their page goes live. The Verified badge confirms who they are, not their qualifications, insurance or quality of work. Insurance and registrations on a page are added by the tradesperson; please check them yourself before hiring, for example gas work on the Gas Safe Register. Tradespeople agree to post only their own work, and you can report any page or job.

Yes. The site works in 10 languages, and you can describe your job in the language you are comfortable with.

Enter your postcode, watch the videos of tradespeople near you and message the ones you like directly — by WhatsApp or phone. We never sell your details.

The first 7 days are free. After that, £10 a week or £30 a month. Everything is included: videos ready for your 4 social accounts, your profile and client requests.

No. No lead fees, no commission on your jobs, no hidden costs.

No. You see every video first. Nothing is posted until you say OK.

Yes, anytime. You can also switch between weekly and monthly.

Invite another tradesperson with your link. Every time they pay, 10% of their subscription goes onto your Donereel balance and is taken off your own next payments.

A photo ID check is required. Insurance and trade registrations (for example Gas Safe) are added where your work needs them.